Cracked dashboard

[05gxl Lurker Find all posts View Profile Close 05gxl]

Well I got "NO" from Ferntree Gully here in Melbourne and the bloke said that he has never seen that on any 120 series before, so I explained this tread to him and he looked like he was bored with my conversation, so after telling him a few choice words as I was really pissed off, not only by the dick behind the counter and his attitude but Toyota head office.
I googled Toyota Australia and clicked on the contact us and then followed the prompts and let and email explaining that there is a class action coming their way, as I am aware of heaps of car with this problem blah blah blah.
I then got an email back saying they will contact me within 2 business days and it's been 3!!! I will be sending and ringing them again tomorrow because they expect that people pay good money for their cars and they do, only to find that a simple part in the car ( THE DASH ) is F**KING cracking!!!!!!!!!!!!!!!

Paddy81 i did the same thing, emailed Toyota explaining the issue and got a reply saying that i needed to go to the nearest dealer to have it inspected. Did that and got a call saying toyota would go halves with me on the new dash and labour would be free. I agreed and when i picked up the car was told they'd send out a bill which i never got. Keep pushing, don't give up.

[paddy81 Member Find all posts View Profile Close paddy81]

Hey 05GXL

When did you get that done? And where? All the dealers I have spoken to have told me that they have never seen a 120 series with this problem!
How much was the cost of half a dash? Did they quote you? I'd be interested to find out what a dash cost to replace.

Thanks mate there is hope out there

[Guest Close Guest]

Cost of dash is ~$900 depending how nice the spare parts dude is to you.

[05gxl Lurker Find all posts View Profile Close 05gxl]

It was about 6 months ago, my prado is an 03 so it was well out of warranty. I got the same response "never seen that before" it's a standard response which i'm sure Toyota have told all their dealers to use regarding this issue. Was done at Wonthaggi Toyota, from memory i was quoted $495 in total for the dash and fitting. Good luck

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

Id jump at that $495, wouldnt even argue, even though we know its a problem for that price it wouldnt be worth the stress, but when its say $1000 and more then why should anybody have to pay for it when its a know problem doesnt matter its age..Cheers Steve PS I would still like to know who has the science degree saying it wont impede on the operation of the airbag ???? Cheers Steve

[fortom Lurker Find all posts View Profile Close fortom]

Hell yeah i agree Steve $495.00 when can i book the vehicle in. Toyota if you scroll these boards............... some business for you and a lot off happy customers.

[paddy81 Member Find all posts View Profile Close paddy81]

Well I spoke to Head Office in Melbourne again today and they told me that they will fix the car if it is within 6 years old however because the 120 series had issues they will either do a full change over at no charge, or they will put in and cover a section of it........

[CHF80 Member Find all posts View Profile Close CHF80]

I just spoke to a constant customer of mine - Black Toyota. There are 17, 120 series dash boards in Australia at the moment, all of them are in Brisbane. They normally go for $900 each but if we wanted to do a group buy then they will drop the price to around $820. Maybe us Brisbane folk organise a weekend of dashboard changing lol.

It seems this particular item has been superseded a number of times - meaning they knew it was a problem item. They should have done a recall!

[Corigator Avid PP Poster! Find all posts View Profile Close Corigator]

It seems this particular item has been superseded a number of times - meaning they knew it was a problem item. They should have done a recall!

Any idea of the history of the superseded dashes - What years etc. Perhaps the later models won't have the problem.- Well we can hope, can't we?

[paddy81 Member Find all posts View Profile Close paddy81]

I'm still having no luck and today I was putting my UHF back in its holder and dropped it against the dash as I come down beside the silver panel and it took a chunk out!!!!!!! So pissed I'm going back to every Toyota dealer on Monday until something is done..

[paddy81 Member Find all posts View Profile Close paddy81]

Well I've just been to Toyota again ( another dealership this time ) and they have taken photos and sent them off.. Fingers crossed they do something but will keep you all posted.
They also told me that the cost to buy the dash is $1150 plus install so god only knows what is going to come of this but I'm prepaid to make a scene when I'm there 😜

[wastegate Member Find all posts View Profile Close wastegate]

Just wondering if there a safety aspect to our dash cracking that warrants a safety recall via the ACCC.

My dash started cracking in proximity to the driver side A pillar and extended along the hood covering the instrument cluster and onward towards the ICE unit. I was thinking that given the dash was manufactured in one piece; the same material and composition would be present on the passenger side on or around the SRS deployment zone.

This indicates a high probability that over time, cracks will also develop here, but more importantly that although the dash material may look fine at present (but hiding an underlying weakness); what happens once it is exposed to the explosive forces of an air bag deployment during an accident.

In a worst case scenario, is it not feasible that the dash material covering the passenger side air bag could fracture and fragment during air bag deployment hurling uncontrollable bits of material at speed throughout the cabin. It’s not hard to imagine that such material could cause injury to occupants directly or even puncture the passenger and driver airbag before they have a chance to fully inflate and/or then safely deflate.

If the material from a batch used in the construction of our vehicles is suspected to be inferior (how many cases on this forum alone) how can ongoing ADR compliance go unquestioned as the dash is itself, a safety device to protect the occupants

[Steve M Addicted PP Member Find all posts View Profile Close Steve M]

My thoughts exactly Tony. As per my previous posts, who has the degree's in science or what ever it may be from Toyota that said there would be no issues with airbag or deployment ?? And yes could you imagine the bits getting hurtled towards your eyes and a bit getting lodged in your eyes, bliding you who would then answer to that ?? Cheers Steve

[CHF80 Member Find all posts View Profile Close CHF80]

Just got an even better price on a new dash - $742 including GST supplied. Waiting on the step by step fitting instructions now.

[matt150 Avid PP Poster! Find all posts View Profile Close matt150]

Over 7 years on owning my old 120 always had a Toyota dash-mat fitted. When my Prado was sold, it only had one very small crack in the dash-pad assembly, which was not the cars fault; but mine from fitting a bracket in the wrong place and causing pressure on a certain point of the dash assembly.

From this experience, I am fitting a new dash-pad to my 150.