Re: Cracked dashboard
Okay here it is. The reply to my appeal.
Dear Mr ****
Thank you for taking the time to write to Mr Yasuda, President of Toyota Motor Corporation Australia. In relation to concerns with above mentioned vehicle.
We understand the expectation that customers have of our vehicles, as we strive to deliver products and service of the highest quality at all times. We therefore regret the disappointment you have expressed in relation to a dashboard crack in above mentioned vehicle and appreciate the opportunity to investigate this matter.
As I am aware, Toyota New Vehicle Warranty is provided for a period of 3 years or 100,000 (whichever occurs first) and your vehicle has now exceeded these limits. In an effort to assist you Ballina Toyota submitted a claim to toyota National Warranty for out of warranty Assistance. Toyota National Warranty has considered your claim and offered 50% parts as a goodwill gesture only. We believe this is to be a fair and reasonable offer considering the age of the vehicle and can only extend our sincere apology that you are not satisfied with this gesture.
Whilst we remain sympathetic to your position and the cost of the repairs incurred, regrettably we are unable to offer any further reimbursement.
We do however thank you for your correspondence and reiterate our apology for any disappointment this matter has caused.
Denise Tasker
Senior Customer Experience Consultant
Toyota Motor Corporation Australia LTD
So there it is guys. Its seems there are a lot of variances in the case by case decisions that are passed down. Sunshine Toyota at Sippy Downs replaced the dash dash free of charge on kevinbloomfield's 2003 Prado and his has more than 40,000 kms than mine. Go figure??
The lesson here is don't take the 50% offer and cry about it later. Get Toyota to do the right thing in the first place.
Okay here it is. The reply to my appeal.
Dear Mr ****
Thank you for taking the time to write to Mr Yasuda, President of Toyota Motor Corporation Australia. In relation to concerns with above mentioned vehicle.
We understand the expectation that customers have of our vehicles, as we strive to deliver products and service of the highest quality at all times. We therefore regret the disappointment you have expressed in relation to a dashboard crack in above mentioned vehicle and appreciate the opportunity to investigate this matter.
As I am aware, Toyota New Vehicle Warranty is provided for a period of 3 years or 100,000 (whichever occurs first) and your vehicle has now exceeded these limits. In an effort to assist you Ballina Toyota submitted a claim to toyota National Warranty for out of warranty Assistance. Toyota National Warranty has considered your claim and offered 50% parts as a goodwill gesture only. We believe this is to be a fair and reasonable offer considering the age of the vehicle and can only extend our sincere apology that you are not satisfied with this gesture.
Whilst we remain sympathetic to your position and the cost of the repairs incurred, regrettably we are unable to offer any further reimbursement.
We do however thank you for your correspondence and reiterate our apology for any disappointment this matter has caused.
Denise Tasker
Senior Customer Experience Consultant
Toyota Motor Corporation Australia LTD
So there it is guys. Its seems there are a lot of variances in the case by case decisions that are passed down. Sunshine Toyota at Sippy Downs replaced the dash dash free of charge on kevinbloomfield's 2003 Prado and his has more than 40,000 kms than mine. Go figure??
The lesson here is don't take the 50% offer and cry about it later. Get Toyota to do the right thing in the first place.
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