Had my SX in for it's 18 month/30,000klms service today (even though I have only done 21,000klms - Oh well). I had advised them when booking the service a few weeks ago, that the "Clunk" returned after only travelling approx 200klms since the last service when the tailshaft was "greased". I told them I wasn't happy with that and they should report to Toyota and find out if they have changed their policy on replacing the Shorty's tailshaft.
I was told today that the policy had not changed and would not unless Toyota received a lot of complaints from Shorty owners who are experiencing the same problem. Until then, all they can do is "grease" it at every service.
So, all you Shorty owners out there, COMPLAIN, COMPLAIN, COMPLAIN and tell everyone you know who has a Shorty to do the same and we might get some action.
I also asked, if the tailshaft is not replaced and the warranty expires, would I be charged extra for the greasing of the tailshaft at each service. The reply was that if it comes to that then they would get a “Toyota Special Technician” (I think that was the term used) to come up from down south and take the vehicle for a test drive to ascertain the extent of the problem and assess if the tailshaft should be replaced or not.
Not to happy with that but will keep on complaining at each service if it continues.
Regards
Bassett
I was told today that the policy had not changed and would not unless Toyota received a lot of complaints from Shorty owners who are experiencing the same problem. Until then, all they can do is "grease" it at every service.
So, all you Shorty owners out there, COMPLAIN, COMPLAIN, COMPLAIN and tell everyone you know who has a Shorty to do the same and we might get some action.
I also asked, if the tailshaft is not replaced and the warranty expires, would I be charged extra for the greasing of the tailshaft at each service. The reply was that if it comes to that then they would get a “Toyota Special Technician” (I think that was the term used) to come up from down south and take the vehicle for a test drive to ascertain the extent of the problem and assess if the tailshaft should be replaced or not.
Not to happy with that but will keep on complaining at each service if it continues.
Regards
Bassett
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