They sent out a guy to my house to replace the bolts and dust caps first thing Monday. Got a call from the service department manager who was very embarrassed by the situation - apparently, bolts were only put back finger tight and forgotten to torque to appropriate setting. The tech has been given a formal warning (didnt say whether apprentice or not) and note into his HR file (who knows if it is just lip service or not). I reviewed my dash cam footage and it was taken for a road test by two different people. There was definitely no knocking / squeaking noises etc. until later that night.
I was offered tickets to the 20/20 cricket for new years as a sweetener but already had plans with the family - he is going to sort something out for me in regards to a whining coming from alternator - suspected bearing.
Havent written off the dealer just yet, previous service from them has been some of the best. I think as someone mentioned, tech's mind was elsewhere given they were shutting early NYE.
Never again will I book my car in so prior to a holiday period !!
I was offered tickets to the 20/20 cricket for new years as a sweetener but already had plans with the family - he is going to sort something out for me in regards to a whining coming from alternator - suspected bearing.
Havent written off the dealer just yet, previous service from them has been some of the best. I think as someone mentioned, tech's mind was elsewhere given they were shutting early NYE.
Never again will I book my car in so prior to a holiday period !!
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