Bainbridge – Excellent customer service

[gumboot Avid PP Poster! Find all posts View Profile Close gumboot]

Bainbridge – Excellent customer service

Just wants to recognise some excellent customer service I got from Bainbridge in Brisbane. http://www.baintech.com.au/
I have one of there universal power panels in the back of the 4wd, its been well looked after and not a lot of usage.
Anyway it developed a fault but was out of warranty. Bainbridge asked me to bring it in to their office, so they could have a look.
They kindly offered to replace it with a new item due to the fault. They had a new unit to me in less than 24 hours.
I have no affiliation with them them but just wanted to say thanks and the excellent customer service I got from Brent and Kimbal and its things like this that means I will buy more from them.


Cheers
Robert

[craigm Addicted PP Member Find all posts View Profile Close craigm]

As your unit is a discontinued product (I have the same unit) what did the replace it with? Or did they replace the faulty part only?


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[gumboot Avid PP Poster! Find all posts View Profile Close gumboot]

Craig, as the unit is no longer available , they removed the whole unit , found the faulty meter and retrofitted a new meter and re hooked it up.
I wanted to keep this unit as it fits the Prado perfectly. Looks good as new.
Very happy with their after sales service.

Cheers
Robert